Below are answers to common questions customers frequently ask during the shopping process:

  1. What products do you sell?
    We primarily sell various hair styling tools and related supplies. Please refer to the product display pages on our website for specific product details.
  2. How long does it take to process an order after it has been placed?
    Typically, orders are processed and scheduled for shipment within 1–3 business days. Processing times may be slightly longer during holidays or peak order periods.
  3. Do you offer international shipping?
    This is currently not supported. Shipping for orders placed on this website is restricted to destinations within the United States; the checkout page also only supports the entry and submission of U.S. shipping addresses.
  4. Can I cancel an order?
    If your order has not yet entered the processing or shipping stage, please contact us as soon as possible to request a cancellation. If the order has already entered the processing or shipping workflow, you will need to request a return in accordance with our refund policy.
  5. What should I do if the product I received does not match my expectations?
    If you receive an incorrect item, a damaged item, or if there are any discrepancies with your order, please contact us as soon as possible after receiving the goods. Please include your order number and relevant photos so that we may assist you in resolving the issue.
  6. Can I return a product after it has been opened?
    Yes. According to our website’s refund policy, you may request a return for products that have been opened or remain unopened. However, the request must be submitted within the specified timeframe, and you must complete the review and return shipping procedures as outlined in our return process.
  7. How long does it take to receive a refund?
    Once your refund request has been approved, the funds are typically returned to your original payment account within 5–10 business days. The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your issuing bank or payment provider.